Refund and cancellation policy
Effective October 14, 2026. This is Lumevest Inc.'s new general refund and cancellation policy for services purchased from this date. It does not retroactively restrict earlier orders or override prior agreements or mandatory consumer rights.
Before work starts
If you cancel before substantive work on your service begins, you are entitled to a full refund. Substantive work means carrying out the agreed review, preparation, analysis or other service deliverables, not simply receiving an order or scheduling a conversation. We will confirm the scope and when substantive work is to begin with you.
After work starts
If you cancel after substantive work begins, we may retain only the agreed cost of completed work and will refund the undelivered portion. The allocation for completed work must be clearly agreed with you before we rely on it; this policy does not create an automatic deduction or an undisclosed cancellation fee. Contact us if you disagree with the work completed or its agreed allocation so we can review the request.
If we cannot deliver
If Lumevest cannot deliver the agreed service, we will refund the undelivered work. Any treatment of completed work remains subject to the agreed scope, applicable rights and the completed-work rule above. If a delivered service does not match what was agreed, contact us so we can review the issue and an appropriate remedy; this policy does not remove rights relating to deficient services.
Free calls, paid appointments and digital products
The free Initial Contact conversation has no cancellation or no-show fee. Contact us to change or cancel the time. Any specific terms for paid appointments or standalone digital products, including delivery, cancellation and refund conditions, must be disclosed before purchase and agreed with you. Undisclosed restrictions do not arise from this policy. A preparation download for a manual service is not completion of that service.
How to request cancellation or a refund
Email Lumevest by email or call +1.513-204-9065. Include the order number, checkout email, service purchased and a short explanation. Do not send payment-card details, passwords or unredacted financial records. We will review the request and confirm the applicable amount and available refund arrangements with you. No fixed provider processing time is promised here.
Your agreements and statutory rights
This policy covers the margin review, workflow review, business-exit services and other services unless more specific terms were disclosed and agreed before purchase. Existing agreements remain in effect, and this new policy must not be used to reduce rights on earlier orders. Nothing in this policy limits mandatory statutory rights. No new deposit requirement, refund deadline or non-refundable charge is introduced here.